Do you have questions about Plejd, our products, or would like to get in touch with a sales representative? Please contact us for assistance. The support line is open 08-17(local time) on non-holiday weekdays. Closed for lunch 12:00-12:30.
I forgot my password, how do I reset it?keyboard_arrow_down
The light source keeps dimming by itself when I release the light switch. It works fine with the Plejd App. Why does this happen?keyboard_arrow_down
This is most likely due to an incorrect installation of the light switch. The spring in the light switch is probably placed on the wrong side. Please contact your electrician to fix it.
Do all devices have the Astro Timer function?keyboard_arrow_down
Yes, all our devices have the Astro Timer function. You can create a new Astro Timer in the app, under Scheduling.
Why does my light source not turn on when it starts on the lowest dim level?keyboard_arrow_down
How do I activate my client’s Gateway?keyboard_arrow_down
You don’t. The client activates their own Gateway.
When they log into the app and take control of the site using the owner code, they will be informed that there is a Gateway installed in their system. They will be able to activate it via the “Remote control” menu option.
Why do my lights not turn completely off when I turn them off?keyboard_arrow_down
Can I use the wireless button WPH-01 as a “bridge” in my network to increase its reach?keyboard_arrow_down
The wireless button can not be used to increase your network reach since it is not part of the mesh network.
How do I install the Android app if I don't have access to Google Play?keyboard_arrow_down
You need to install the app manually with the app's APK file located here
To install the app manually, you might need to enable sideloading of apps on your Android device. Please check with the manufacturer of your device regarding how to do this.
Why should I connect my system to Google Home?keyboard_arrow_down
By connecting your system to Google Home, you can activate voice controls and use google assistant devices to control your lighting system.
What do I need to use Google Home?keyboard_arrow_down
In addition to your Plejd pucks and the Google Home app, you will need a Plejd Gateway to get started. You get the best experience if you also buy a google assistant compatible speaker so that you can use voice commands.
How do I get started with Google Home?keyboard_arrow_down
What commands can I use to control my lighting with Google Home?keyboard_arrow_down
Here are some of the commands you can use:
Ok Google, switch on all the lights.
Ok Google, switch off all the lights.
Hey Google, light up the living room.
Hey Google, turn on the window lamp.
Ok Google, switch off the kitchen light.
Ok Google, dim the kitchen light.
Ok Google, dim the living room light to 50%.
Hey Google, increase the brightness of the kitchen light to 75%.
Hey Google, activate Film Night. (Assuming you have a scenario with this name)
Ok Google, what lights are on in the children’s room?
How do I install the app?keyboard_arrow_down
The easiest way to install the app is to do it right on the watch. Go to the watch’s Appstore and search for Plejd there. After installing it, you will need to log in to it with your Plejd account.
I installed the app through Appstore on my phone, how does it then get into the watch?keyboard_arrow_down
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