Contact us

Do you have questions about Plejd, our products, or would like to get in touch with a sales representative? Please contact us for assistance. The support line is open 08-17(local time) on non-holiday weekdays. Closed for lunch 12:00-12:30.

Support

Tel: +46 (0) 10 203 89 91 support@plejd.com

Frequently asked questions

The Plejd app
keyboard_arrow_down

I forgot my password, how do I reset it?

keyboard_arrow_down
In order to reset your password, make sure you are logged out.
  1. Open the Plejd App and click the icon in the top left corner.
  2. Click on the grey cog wheel in the top left corner to access your account settings.
  3. Click the “Log out” button in the bottom.
Once you are logged out:
  1. Click “Log in” and then “Forgot password?”
  2. Type in your e-mail address and click “Reset password”.
Then check your e-mail inbox. You will receive an e-mail from us that contains a link where you can set a new password for your account.

The light source keeps dimming by itself when I release the light switch. It works fine with the Plejd App. Why does this happen?

keyboard_arrow_down

This is most likely due to an incorrect installation of the light switch. The spring in the light switch is probably placed on the wrong side. Please contact your electrician to fix it.

Do all devices have the Astro Timer function?

keyboard_arrow_down

Yes, all our devices have the Astro Timer function. You can create a new Astro Timer in the app, under Scheduling.

Why does my light source not turn on when it starts on the lowest dim level?

keyboard_arrow_down
The lowest dim level set on your device might not be high enough to turn on the light.
  1. Open the Plejd App and click on the blue cogwheel in the top right corner.
  2. Choose “Load settings” then select the light source.
  3. Select “Dim Start” to adjust the lowest dim level.
  4. Press “+” until your light turns on, the settings will be saved automatically.

How do I activate my client’s Gateway?

keyboard_arrow_down

You don’t. The client activates their own Gateway.
When they log into the app and take control of the site using the owner code, they will be informed that there is a Gateway installed in their system. They will be able to activate it via the “Remote control” menu option.

Why do my lights not turn completely off when I turn them off?

keyboard_arrow_down
The spring in the light switch is probably placed on the wrong side. Some light sources need a surge protection installed to turn off completely. Connect the surge protection parallel to the light.

Can I use the wireless button WPH-01 as a “bridge” in my network to increase its reach?

keyboard_arrow_down

The wireless button can not be used to increase your network reach since it is not part of the mesh network.

Google Home
keyboard_arrow_down

Why should I connect my system to Google Home?

keyboard_arrow_down

By connecting your system to Google Home, you can activate voice controls and use google assistant devices to control your lighting system.

What do I need to use Google Home?

keyboard_arrow_down

In addition to your Plejd pucks and the Google Home app, you will need a Plejd Gateway to get started. You get the best experience if you also buy a google assistant compatible speaker so that you can use voice commands.

How do I get started with Google Home?

keyboard_arrow_down
To get started, download the “Google Home” app.
  1. Select “+” on the top left corner, select “Set up device” and then select the option under “Works with Google”.
  2. Find “Plejd” with the search function in the upper right corner.
  3. Log in with your Plejd account and continue to follow the instructions on how to add your lights

What commands can I use to control my lighting with Google Home?

keyboard_arrow_down

Here are some of the commands you can use:

Ok Google, switch on all the lights.

Ok Google, switch off all the lights.

Hey Google, light up the living room.

Hey Google, turn on the window lamp.

Ok Google, switch off the kitchen light.

Ok Google, dim the kitchen light.

Ok Google, dim the living room light to 50%.

Hey Google, increase the brightness of the kitchen light to 75%.

Hey Google, activate Film Night. (Assuming you have a scenario with this name)

Ok Google, what lights are on in the children’s room?

Apple watch
keyboard_arrow_down

How do I install the app?

keyboard_arrow_down

The easiest way to install the app is to do it right on the watch.  Go to the watch’s Appstore and search for Plejd there. After installing it, you will need to log in to it with your Plejd account.

I installed the app through Appstore on my phone, how does it then get into the watch?

keyboard_arrow_down
It’s supposed to work automatically. However, if it does not appear in the watch, you will need to go to the watch’s Appstore.
  1. Scroll to the bottom and click on “account” and then “purchased”.
  2. Then click on the cloud symbol for “Plejd Watch”.

Contact

Sales representatives

envelope open

info@plejd.com

phone

Switch board: +46 (0) 10 207 89 01

organization

Org. no: 556790-9477

Visiting address

Plejd AB
Göteborgsvägen 52
431 37 Mölndal

Invoice address

Plejd AB

C/o Bgc AB

FE301, Frx 2302

105 69 Stockholm

Order and Deliveries

Plejd AB
Krokslätts fabriker 72
431 37 Mölndal

Tel: +46 (0) 10 207 89 01
order@plejd.com