Privacy policy

Last updated: May 2018

Why do we have a privacy policy?

Plejd AB (“we” or “Plejd”) care about your privacy. Therefore, we always strive to protect your personal data in the best possible way and to comply with all applicable laws and regulations for the protection of personal data. In this policy, we want to inform you about how we collect and process your personal data.
This policy applies to any personal data we collect when you, as a professional installer or as an end-user of a Plejd product (the “Product”), sign up to and use our mobile application (the “App”) for the purpose of installing and/or using and controlling the Product.
Some parts of this policy may only apply in relation to professional installers or only to end-users. If so, this will be clearly stated below.

Who is responsible for your personal data?

Plejd AB, registration number 556790-9477, with address Göteborgsvägen 52, 431 37 Mölndal, Sweden with telephone number +46 (0) 10 207 89 01 and e-mail address info@plejd.com is responsible for the processing of your personal data (the controller).

When the professional installer processes personal data about you during an installation or thereafter, the professional installer is the controller for such processing.

What personal data do we process?

Personal data that you have provided to us

The personal data that we process is the data that you have provided to us when signing up to the App, such as your name, e-mail address and password. If you are a professional installer, we will also process information about the name of the company you represent, its corporate identity number and telephone number.

We also process the data that you as an end-user provide to us when using the App, such as data about where the Product is located. If you choose to provide any optional personal data when using the App, such as pictures, we also process such data.

Personal data that we have collected from you

When using the App, we will automatically collect data about how and when the Product is used. Cookies and similar technologies are also used when you interact with our websites. We may, for example, collect information about the type of device you use to access our services, the operating system and version, your IP address, your general geographic location, as indicated by your IP address, your browser type, the pages you view on our websites, whether you interact with content available on our websites and how.

Personal data that have not been obtained from you

When the professional installer installs the Product, the professional installer will provide us with information which directly or indirectly could be regarded as personal data about you as an end-user. Such information could be your name and address, where the Product is located and when the Product is installed.

We might also use other information services such as SPAR to supplement your personal data.

Information of children

We do not target and is not intending to attract children under the age of sixteen (16). Although visitors of all ages may navigate through our websites or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.

For what purposes do we process your personal data?

All collection and processing of personal data are for the purpose to administrate and fulfill our obligations to you, improve our products and services and to comply with all applicable laws, regulations and decisions made by authorities.

Administration of your user account

We process your name, e-mail address and password to administrate your user account, and to fulfill our obligations to you as a user. The legal basis for our processing is that the processing is necessary to fulfill the contract concerning your use of the App. If the data is not provided to us we are unable to create your user account and you will not be able to remote control the Product.

If you are a professional installer, we will process information about the name of the company you represent, its corporate identity number and telephone number for the purpose of identify you as an installer, to administrate your user account and for the end-user to know who installed the Product. The legal basis for our processing is that the processing is necessary to fulfill the contract concerning your use of the App. If the data is not provided to us we are unable to create your user account and you will not be able to install the Products.

Remote control the Product

We will process data about the Product, such as where the Product is located, for the purpose of remote control the Product. The legal basis for our processing is that the processing is necessary to fulfill the contract concerning your use of the App. If the data is not provided to us you will not be able to remote control the Product.

Support services – end-users only

We process data about your Product, such as location and the name of the Product, for the purpose of give you support and service. The legal basis for our processing is that it is necessary for us to fulfill the contract concerning your use of the App. If the data is not provided to us we are unable to give you support and service.

Improvement of the App

If you choose to provide any optional personal data when using the App, such as pictures, we only process the data for the purpose of enhancing your experience of the App and to customize the App. The legal basis for our processing is that it is necessary for us to fulfill the contract concerning your use of the App. If the data is not provided to us we will not enhance your App.

Profiling – end-users only

If you have given your explicit consent within the App, we will analyze your use of the Product and the App in order to gain more knowledge about you as user and users in general as well as to improve our offerings. For the same purpose, we may also process any personal desires or preferences you have provided to us, for example, when you want your Product to be switched on and standard settings you use. Based on this information, the App and Product will adapt to your prior use of the App and thereby make the App adapted to you as user. The legal basis for the processing is your explicit consent.

Improve information to our visitors

If you visit our websites and your browser accepts cookies we use such technologies. Cookies are essential for running our websites and are the key to providing you a seamless experience. You can navigate uninterrupted e.g. by remembering language and country choices you’ve made and by preserving authentication to secure parts.

Cookies also enable us to improve our websites by looking at how they are used. We do analytical profiling to understand e.g. unique users reading a particular article (to know what is popular) or if a video file was viewed or abandoned half way through. We also look at where content is accessed so we know how to arrange our sites for optimal user experience. We count clicks on “Like” and “Tweet” plugins and what content from our sites was shared or referenced.

Finally cookies help make the content as personalized as possible, for example by showing you targeted banners and relevant recommendations. We examine what type of reference was used to reach our sites, e.g. an email campaign or a link from a referral site, so we can estimate the effectiveness of our promotions and advertising campaigns.

The legal basis for our processing is that it is necessary for us to fulfill the contract concerning your use of our websites. If the data is not provided to us we will not be able to improve the information to you. You can find, manage and delete all cookies you have from us in your browser.

Marketing purposes etc.

If you have given your consent to this, your e-mail address will be used for direct marketing purposes such as sending newsletter by e-mail to you until you withdraw your consent. The legal basis for our processing is your consent.

Who can gain access to your personal data?

As a starting point, your data will only be processed by Plejd and relevant companies in the Plejd group. We may also share your information with our selected partners and suppliers in accordance with below.

  • For the sole purpose to provide you with marketing information related to Plejd we may share your contact information to advertising agencies.
  • Our internal and external IT suppliers and any other suppliers we hire may get access to all the personal data we handle about you, but only to the extent necessary in order to fulfill their obligations in relation to Plejd, for example cloud services.

How do we protect your personal data?

We, and when applicable our partners, have taken several security measures to protect the personal data that is processed. For example;

  • High technical security.
  • All your personal data is processed within the EU/EEA.
  • Your personal password is encrypted.
  • If you choose to provide pictures, only you and the people you invite are able to see the pictures.
  • You can always choose and control who you want to invite to control the Product.

How long do we process your personal data?

We will process your personal data during the time you use your user account and the App. However, we always erase your personal data if you unregister your user account or ask us to delete certain data.

If you withdraw all or part of a given consent on the processing of personal data when the legal basis for the processing is your consent, we will stop our processing of that data.

Your personal data may be stored longer than the above, to the extent we are required to do so by law, regulation or decisions made by authorities.

How can you affect our processing of your personal data?

We have designed the App in accordance with privacy by design principles. Within the App you may choose your settings to decide which data you want to register and who you want to share your data with.

At any given time you have the right to withdraw all or part of a given consent on the processing of personal data when the legal basis for the processing is your consent. The withdrawal of consent may, however, have no effect on our processing of your personal data for the period prior to the recall took place. You also have the right, at any time, to object to the processing of your personal data for direct marketing and profiling.

In accordance with applicable data protection legislation, you are entitled to have the right to gain access to information about the personal data we process about you and the right to request correction of your personal data.

You have, in certain circumstances, the right to request the deletion or restriction of your personal data or object to our processing. You also have the right to submit a complaint to the Swedish Data Protection Authority or other authorized supervisory authority who is supervising companies’ handling of personal data. If you want this information, you can request it by contacting us by mail or e-mail. Our contact details are stated above.

Changes to the Privacy Policy

We may modify or update this document when necessary, to reflect customer feedback and changes in our Products and Service. Please review it regularly. When we update this document, we will revise the ‘Last Update’ date at the top of the document. If there are material changes to the Privacy Policy or in how we uses your personal data, we will inform you either by posting a notice of such changes, prior to them taking place, or by directly sending you a notification.